My advisor

My advisor Your advisor will answer the majority of questions which may arise upon visiting the online shop.


Your advisor will answer the majority of questions which may arise upon visiting the online shop.


1. Membership in the Superge.com club

1.1 How do I become a Superge.com member?
1.2 Do I have any obligations as a member?
1.3 I forgot my password for signing in to the Superge.com Club; what can I do?

2. About orders, delivery and payments

2.1 What are the costs of delivery and total costs of purchase?
2.2 How do I select my size after selecting an article?
2.3 How do I know you received my order?
2.4 Can I also get some information over the telephone?
2.5 How do I pay at the Superge.com online shop?
2.6 Do I have to be at home to takeover a delivered order?
2.7 What types of delivery are there?
2.8 What to do if I have complaint procedure?
2.9 Can I cancel my order?
2.10 What options are available regarding the return of purchased goods?
Rezerva!
3.1 How do I find an article in the Superge.com online shop?

3. Search in the Superge.com online shop

3.2 What does search by size mean?
What are the TOP 10 SOLD ARTICLES?
3.3 How do I choose the right type of running shoes?
3.4 How do I do a search by text search?
3.5 What is a seasonal offer?
3.6 What does search by intended use mean?
3.7 What is the “Offer of the Week”?

4. Articels and prices

4.1 What are club prices?
4.2 Are all the products in online shop also available in regular shops
4.3 What does the savings shown below an article's price mean?
4.4 Do I need to pay taxes when buying?
4.5 In what currency are the prices shown in the Superge.com e-shop?
4.6 What is the sales price?

6. Other questions

6.2 Orders during promotional sales
6.3 How do I purchase goods at the Superge.com online shop?
6.4 Data security and confidentiality
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Rezerva!
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